Privacy Policy

Privacy Policy

This Privacy Policy explains how WordWise collects, uses, discloses, and retains personal data in connection with its language courses and tutoring services, including small-group language courses offered through the website and related communications.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect contact details, course inquiry information, level screening responses, scheduling preferences, enrolment details, payment-related records, communication content, and technical data such as device and browser information. Where users join online lessons or consultations, we may also process information needed to support access to the session and participation in the course.

The categories of data collected depend on how a person uses the site and services.
02 · Sources

How We Collect Data

We receive personal data when users submit a contact form, request a course inquiry, arrange a consultation, complete level screening, confirm course terms, enrol, or communicate with us by phone, email, or other booking methods. We also collect certain data automatically through the website and related service tools, including usage and device information.

Information is obtained directly from users and from routine site interactions.
03 · Cookies

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and the time needed to complete the relevant purpose.

Cookie use is limited to operational, preference, and analytics functions where enabled.
04 · Controls

Cookie Controls

Users may manage cookies through their browser controls and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions, saved preferences, or the reliability of online booking and consultation features.

Browser settings can usually be used to block or remove cookies, subject to site functionality limits.
Why we process data

How We Use Data

We use personal data to respond to course inquiries, carry out level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, provide progress summaries, prepare course materials, process payments, maintain records, support communications, improve site performance, and meet legal and accounting obligations.

Note
Processing is limited to the purposes described in this policy and related service steps.
Third-party sharing

Service Providers and Partners

We may share personal data with operational partners that support website hosting, communications, scheduling, payment processing, online lesson delivery, and related administrative services. These parties are expected to use the information only for the services they provide to us and to maintain appropriate safeguards.

Note
Service providers receive only the information needed to perform their functions.
Sharing legal basis

Legal Disclosures

We may disclose personal data where required or permitted by law, including in response to lawful requests, to protect our rights, to address security or fraud concerns, or to comply with recordkeeping, tax, or similar obligations.

Note
Legal disclosure is limited to what is necessary in the circumstances.

Contact Information

Email contact
[email protected]
Telephone
+1 506-592-9022
Mailing address
6 Main Street East, Ethelbert MB R0L
Privacy inquiries

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion of data that is no longer needed. In some cases, we may also consider objections or restrictions on processing where the law provides for them.

Available rights depend on the nature of the request and applicable law.

To make a privacy request, provide enough information for us to locate the relevant record and verify the requester. We may ask for additional details before responding, and we will handle the request within a reasonable period under applicable Canadian privacy requirements.

Requests are reviewed after we confirm identity and sufficient detail.

We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, communication, accounting, dispute handling, and compliance. When data is no longer required, we delete it or de-identify it where practical, subject to any legal retention duty.

Retention is based on business need, legal obligations, and recordkeeping requirements.

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time of use, unless a later effective date is stated.

We review this policy when our practices or legal obligations change.